Our Services

At Rukanga Makutano Water and Sanitation PLC (RUMAWASCO), we are committed to delivering quality, affordable, reliable and sustainable water and sanitation services to the communities we serve. Guided by our mandate under the Water Act 2016 and regulated by the Water Services Regulatory Board (WASREB), we continuously strive to improve service delivery through efficient operations, customer-focused solutions and responsible management of water resources.

Whether you are a household, business, institution or public organization, our services are designed to meet your water and sanitation needs while promoting public health and sustainable development.

Water Supply Services

RUMAWASCO provides safe and potable water to households, businesses, institutions and public facilities within our designated service area. We are committed to ensuring reliable water supply through the operation, maintenance and expansion of our water distribution network.

Our water supply services include:

  • Domestic water supply
  • Commercial water supply
  • Institutional water supply
  • Public water supply
  • Water quality monitoring and assurance
  • Water distribution network maintenance

Our goal is to provide every customer with clean, safe and affordable drinking water while maintaining high standards of service reliability.

Water Infrastructure Development

To meet the growing demand for water services, RUMAWASCO continuously develops, improves and maintains water infrastructure within its service area. We work towards expanding access to reliable water services while ensuring long-term sustainability of water assets.

Our infrastructure development activities include:

  • Expansion of water distribution networks
  • Development of county water service assets
  • Rehabilitation of existing infrastructure
  • Maintenance of water supply systems
  • Improvement of service reliability and operational efficiency

These investments enable us to provide dependable water services to both existing and future customers.

Water and Sanitation Services

RUMAWASCO promotes improved sanitation services as part of its commitment to protecting public health and preserving the environment. We apply environmentally friendly technologies and sustainable practices that contribute to healthier communities.

Our sanitation services focus on:

  • Improved sanitation service delivery
  • Promotion of environmentally friendly sanitation technologies
  • Support for sustainable sanitation initiatives
  • Environmental protection through responsible service provision

Customer Services

Providing excellent customer service remains at the heart of our operations. Our dedicated team is committed to delivering timely support and ensuring every customer receives efficient and professional service.

Our customer services include:

  • New water connection applications
  • Water reconnection services
  • Meter installation and replacement
  • Customer account support
  • Water billing assistance
  • Customer enquiries
  • Complaint handling and resolution
  • Reporting of water leaks and service interruptions

We continually work to improve customer experience through responsive service delivery and effective communication.

Choosing RUMAWASCO means partnering with a trusted public utility dedicated to improving the quality of life within our communities.

We are committed to:

  • Delivering safe, clean and affordable water.
  • Providing reliable and sustainable water and sanitation services.
  • Upholding transparency, accountability and integrity in all our operations.
  • Responding promptly to customer needs and service requests.
  • Investing in infrastructure that supports long-term water security.
  • Promoting environmentally responsible and sustainable service delivery.