At Rukanga Makutano Water and Sanitation PLC (RUMAWASCO), we are committed to ensuring a transparent and convenient billing process for all our customers. Our monthly meter reading and billing cycle enables customers to monitor their water consumption and settle their accounts on time, ensuring uninterrupted water services.
Our meter readers visit customer premises every month to record water consumption.
15th – 30th of Every Month
During this period, our authorized staff will access customer water meters to capture accurate readings used in preparing your monthly water bill.
After all meter readings have been completed, customer bills are processed and generated.
Bill Generation Date
By the 1st to 5th of Every Month
Customers are encouraged to review their bills promptly and contact our Customer Service Desk if they notice any discrepancies.
To avoid penalties and possible service interruption, all water bills should be settled on or before the due date.
Payment Deadline
On or Before the 15th of Every Month
Prompt payment enables RUMAWASCO to continue providing reliable water and sanitation services to the community.
Customers can conveniently pay their water bills using M-Pesa PayBill.
Customers who fail to settle their bills by the due date will be subject to the following penalties:
| Period | Penalty |
|---|---|
| First Month After Due Date | Ksh 300 |
| Second Month After Due Date | Ksh 500 |
Customers are advised to make payments on time to avoid penalties and possible disconnection of water services.