Customer Service Request Form

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Customer Service Request Form

Home | Customer Service Request Form

Which service do you require? *New Water ConnectionWater ReconnectionMeter InstallationMeter ReplacementLeak Reporting & Repairs

Full Name *

National ID Number *

Mobile Number *

KRA PIN *

Email Address *

Sub County *

Ward *

Location *

Sub Location *

Village / Estate *

Landmark *

Customer Account Number *

Meter Number

Property Ownership

Property Type

Required DocumentsUpload the National ID, Passport Photo, KRA PIN, Proof of Ownership / Occupancy

Drag and Drop (or) Choose Files

Reason for Disconnection

Outstanding Bill Cleared?YesNo

What Was You mode of paymentBank PaymentMpesa

Upload Payment Slip/Receipt

No file chosen

MPesa Code

Service Required *

Reason *

Problem Type *

Severity *

Problem Description *

Upload Photo On The Issue *

No file chosen

Payment Instructions

Pay via M-Pesa PayBill

Business Number: 522425

Account Number:

Use your:

Customer Account Number OR
Application Reference Number

After payment enter/upload your receipt below.

Upload Proof Of Payment Confirmation

No file chosen

Enter Mpesa Code

Declaration *I certify that the information provided is true and correct.

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Rukanga Makutano Water and Sanitation PLC (RUMAWASCO) is a licensed Water Service Provider operating within Kirinyaga County, Mwea West Sub-County, Makutano Location, and Rukanga Sub-Location.

Following the enactment of the Water Act 2002, the Company was incorporated as a Water Service Provider Limited by Shares on 16th May 2008 under the Companies Act Cap 486 and currently operates under the supervision of the Water Services Regulatory Board (WASREB).

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