How RUMAWASCO Delivers Safe and Reliable Water to Our Communities

Access to safe and reliable water is essential for healthy families, thriving businesses and sustainable communities. At Rukanga Makutano Water and Sanitation PLC (RUMAWASCO), we are proud to play this vital role by providing quality water and sanitation services to the people of Mwea West Sub-County, including Makutano Location and Rukanga Sub-Location in Kirinyaga County.

Since our beginnings as a community water project in 1989, RUMAWASCO has remained committed to improving the quality of life through dependable water services. Today, as a licensed Water Service Provider regulated by the Water Services Regulatory Board (WASREB) and operating under the oversight of the County Government of Kirinyaga, we continue to uphold our responsibility of delivering safe, affordable and sustainable water to the communities we serve.

Ensuring Safe Drinking Water

Providing clean and safe drinking water is at the heart of our operations. Every day, our technical team works diligently to ensure that water supplied through our distribution network meets the required quality standards. We continuously monitor our water systems, maintain infrastructure and respond promptly to operational challenges to ensure that customers receive reliable water services.

Our commitment to water quality extends beyond supply. We embrace environmentally friendly technologies and responsible operational practices that protect public health while supporting sustainable water resource management.

Reliable Service Delivery

We understand the importance of having water available whenever our customers need it. That is why RUMAWASCO continually invests in the operation, maintenance and improvement of its water infrastructure. Through regular maintenance of pipelines, distribution systems and water facilities, we work to minimize service interruptions and improve reliability across our service area.

Our technical teams also respond to reported leaks and faults with urgency, helping to reduce water losses and restore normal service as quickly as possible.

Expanding Access to Water Services

As our communities continue to grow, so does the demand for reliable water services. RUMAWASCO remains committed to expanding access through the development and improvement of water infrastructure, ensuring that more households, businesses and institutions benefit from clean and affordable water.

We also process new water connection applications efficiently, making it easier for residents and organizations within our service area to access safe drinking water.

Customer-Centred Service

Our customers are at the centre of everything we do. Guided by our core values of Customer Focus, Accountability, Transparency, Integrity and Commitment to Teamwork, we strive to provide professional, responsive and efficient customer service.

Whether assisting with new water connections, account enquiries, billing support, meter services or responding to customer concerns, our dedicated staff are committed to delivering quality service with courtesy and professionalism.

We also encourage customers to report water leaks, illegal connections and service interruptions promptly so that corrective action can be taken without delay.

Working Towards a Sustainable Future

Water is a precious resource that must be managed responsibly. RUMAWASCO is committed to promoting sustainable water and sanitation services through environmentally responsible practices, efficient management of water infrastructure and continuous improvement of our operations.

By working together with our customers, the County Government, development partners and other stakeholders, we continue to strengthen our capacity to provide reliable services while safeguarding water resources for future generations.

Our Commitment to You

At RUMAWASCO, we believe that access to safe water is fundamental to health, education, economic growth and improved livelihoods. We remain dedicated to providing quality, affordable and reliable water and sanitation services that meet the needs of our communities today and into the future.

We thank our customers for their continued trust and partnership. Together, we can protect our water resources, promote responsible water use and build healthier, stronger communities for generations to come.

Rukanga Makutano Water and Sanitation PLC (RUMAWASCO)
Quality, Affordable and Sustainable Water & Sanitation Services.